After your project is completed, we provide software user manuals and hands on training designed to maximize your investment in your Realtime solution. Our qualified trainers will "train the trainers" or conduct end-user training workshops to get your people up to speed quickly. You can choose whatever manner and depth of training that is appropriate for you: Online training sessions on your desktop computer, onsite workshops at your company, or visits to our offices.

Technical Support

Once training is complete, our Help Desk takes over responsibility for continuity of service. Your Help Desk representative will be your source for ongoing coordination with your implementation team and our developers to respond to your questions, address any de-bugging issues, and make sure your solution is meeting your expectations. All incoming calls are logged, classified by level, and tracked through to resolution.

Online Support

In addition to our live telephone Technical Support, you are provided access to our password-protected Online Support website 24-hours a day, seven days a week. Here you can enter and track service requests, report technical issues, and receive a response via e-mail or phone.

Help Desk hours:
Monday - Friday
9 a.m. to 5 p.m. Central

Toll free phone: (888) 555-1212
Local phone: (312) 528-3737